SALES/SERVICES

Service Philosophy

Service Philosophy

CIC HMC adhering to the service idea of “ to achieve customer satisfaction is our basic target and customer delight is our eternal pursuit ”, focusing on the customers’ need, insisting on the service goal “do everything for the customers to exceed their expectations and create customers’ value” with the first-class speed, exceeding skills and superior attitude.

CIC HMC established and perfected great service system for customers, users and spares parts, and proposed the guiding principle “build up CIC with morality and character” in time. We insist on the theory “science and technology make the company famous, and the high quality makes the company prosperous” to increase CIC HMC brand awareness. We do great efforts to make the company to be the industry-leading, first-class, internationally renowned modern heavy machinery and equipment manufacturing enterprises with vitality and creativity.

Service Idea:
To achieve customer satisfaction is our basic target and customer delight is our eternal pursuit

Service Destination:
Do everything for the customers to exceed their expectations and create customers' value

After Market

CITIC Heavy Industries is your business partner in the After Market.

CITIC-HIC as a company are able to provide:

1.    ENGINEERED SPARES -  DESIGN AND MANUFACTURING

2.    LARGE VOLUME STEEL AND IRON CASTING FOUNDARIES

3.    HUGE MACHINE SHOP CAPABILITIES

4.    TRAINING PROGRAMMES

5.    PREVENTATIVE MAINTENANCE PROGRAMS

6.    PREVETATIVE MAINTENANCE SERVICES

7.    COMPREHENSIVE MAINTENANCE PROGRAMS

 CITIC’s Field Service Engineers are trained specifically in the CITIC brand group products but are capable of undertaking the servicing of other OEM brands.

 Our technicians are equipped with the most advanced technological diagnostic equipment available to trouble shoot your equipment to optimise performance and minimise down time.

 CITIC-HIC also has an extensive capability in supplying all you consumable and electrical/ mechanical spare part needs.